The User Name in D365 CRM is different from that in Office 365

The User Name in D365 CRM is different from that in Office 365

Table of Contents

• Issue Description
• Root Cause
• More Information

Today, I'd like to show a note about the User Name sync mechanism from AAD(Azure Active Directory ) to Dynamics 365 CRM.

Issue Description

An end-user reported that her name was updated to "Dayana Andrade Zavala", however, in D365, it still shows Dayana Yamileth Andrade Zavala.

In AAD:

In O365:

In D365 CRM:

Root Cause

By further checking, we found she updated the user's Display Name, Not updated her first and last names in AAD.

In AAD, we can see this user’s display name is “Dayana Andrade Zavala”, but her “First name + Last name” is still “Dayana Yamileth Andrade Zavala”.

O365 uses AAD's Display Name as Name.

So, we change the First Name and Last name in AAD, then it will sync to D365 15 mins later.

More Information

By default, the system users will be synced from AAD(for which settings are either managed in the Office 365 or Azure portals) every 15 mins.

In the default sync, only a static set of attributes is synced with Dynamics 365.

For example, when the user is synchronized from AAD/O365 to D365 CRM, the manager property is not synchronized.

For the details of the attributes please refer to the table below.

CDS SystemUser Property	Azure AD Property
DomainName	UserPrincipalName
WindowsLiveId	UserPrincipalName
FirstName	First Name
LastName	Last Name
Address1_Country	Country
Address1_City	City
Address1_StateOrProvince	State
Address1_Line1	StreetAddress
Address1_PostalCode	PostalCode
Address1_Telephone1	BusinessPhones
MobilePhone	MobilePhone
Title	JobTitle
InternalEmailAddress	Mail
azureactivedirectoryobjectid	objectId

The End.

Hope this is helpful.

Thanks.